Your journey, our responsibility

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One app. All of Pathao.



Share your journey

Tell your friends where you are by sharing your journey.

Ride Discounts

Share your code with two of your friends and ask them to use the code for their first ride. Your friends get 50% off on their first ride and you get 50% off on your next ride!

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Save Money

Buses are cheap but inconvenient. Other modes of transportation are expensive and still not 100% convenient. We have the perfect balance of cost and convenience. Look below for pricing.

Beat Traffic, Save Time

From our analysis, a person using Rides will save approximately 30%-40% in travel time. Bikes can beat traffic better than any other mode of transportation. You know it

fare estimate

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The bikers!

All the Riders have been verified by us. Not random people with bikes that we don't know. They went through multiple phases of screening, training and tests!

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FAQ

  • About App
    • Where can I get the app?

      download the Pathao App from Google Playstore: https://goo.gl/oGl83M or iOS App Store: https://goo.gl/zrbv9 and sign up with your mobile number. (The app is compatible with smartphones only, for Android 4.4 and above, and for iOS version 10 or above).

    • Does the app cost me?

      Nope! The app is free of cost.

    • Can I create multiple profile under the same mobile number?

      You can only create one profile with one mobile number.

    • If app is uninstalled, is it necessary to re-register?

      No, there is no need to re-register. Just use your mobile number.

    • If I've requested once but there is no response, what happens then?

      Please check your internet and GPS connectivity, and Request a Ride again. If there is no response, it is possible that riders are unavailable at that point. Please try again, later.

  • Getting a ride
    • How do I hire a ride?

      You can use the app to select your pick up location and destination and then request for a ride.

    • Which areas does Pathao cover?

      Pathao Rides is currently only available in Dhaka, but we are working on setting up operations in other major cities. To be the first to catch our rides in your home town, keep in touch and follow us on: https://www.facebook.com/pathaobd/

    • At what times of a day I can avail the ride service?

      You can avail a ride from 7 A.M. to 10 P.M.

    • How can I cancel my ride?

      You can’t cancel a ride once you’ve ordered it. You have to bear the standard hiring cost of tk. 25 in such scenario.

    • How much does a ride cost?

      A ride costs tk. 25 for hiring plus tk. 12 per kilometer travelled 0.5 paisa per minitue. The fare is calculated by the app.

    • Is there any kind of waiting charges?

      There are no waiting charges for traffic jams. There is a waiting charge for voluntary pauses.

    • How many passengers can use one ride?

      Only one passenger can use one ride.

    • Do I get to hire a ride for someone else by my account?

      You can hire a ride for someone else by your account. You just have to confirm the rider about the order identity.

    • Can I book several rides?

      You can book one ride at a time.

  • The ride
    • What are the safety measures provided?

      A helmet is provided for passengers.

    • How does Pathao ensure the reliability of the rider?

      The riders are being screened through a rigorous recruitment program, and only the riders who meet the qualities of a safe rider are retained. Then they have been trained thoroughly on field.

    • How does Pathao ensure the reliability of the bikes?

      Pathao conducts thorough safety checks of the bikes once in every week. Any repairs or changes are made immediate after spotting an issue.

    • Do I get any damage coverage or insurance?

      You will get full damage coverage if such scenario occurs.

    • What if the ride doesn’t show up?

      If the ride doesn’t show up you can put a complaint via our hotline.

    • What if the ride comes late?

      If the ride comes late, you can put a complaint via our hotline for such occurrence too.

    • How do I provide feedback for a ride?

      If you are happy enough to share your experience, feel free to share your story in our official Facebook page. If you have any complaint you can use our hotline.

    • What are the payment options?

      Currently you can only pay by cash on reaching the destination.

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